Ox Pointing Trowel London Pattern 4, 5 & 6"

Delivery

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods. When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

Returns

If you need to return a product purchased from Multicrete then you have 28 days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

• The goods should also be returned with their original box, packing and accessories.
• Any products which have been manufactured to order will incur a 15% restocking fee.
• If the return is due to missing or faulty parts, then we will offer a full refund or replacement provided we are aware of this within 14 days.
• Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
• Make sure you obtain a proof of postage. Returns sent by post are at your own cost.

All pallet orders paid and taken before 12.30pm will be dispatched on the same day on a next day service, this excludes weekends. We request that the courier contacts you approximately one hour before the pallet delivery. All pallet deliveries to residential address are kerb side drops.

Please view our full delivery and returns policy for further information.